SUMMARY OF QUALIFICATIONS



• Over five years experience in analyst resolve issue.

• Expert in technology and business environment

• Highly effective in performing challenging tasks and research



PROFESSIONAL EXPERIENCE



Manpower Las Vegas, NV Contract 8/05-9/05

IT Specialist



• Performed set up computers, printer cable network, and testing credit card machine

• Provided installed over 100 computers, three classrooms for Washington Mutual Bank

• Set up telephone, customized configuration Windows XP

• Installed software packages, Cisco Switches and RJ-45





Department of the Treasury Hyattsville, MD 4/03 – 4/04

Information Technology Specialist



• Administered LAN support for over 50 users, research vendors, installed hardware and software.

• Created accounts, implemented user rights, LDAP service, installed and configured WindowXP/2000

• Developed archive for HEAT system weekly, wrote log weekly, analyzing record system.

• Assisted technical HEAT ticket, upgraded operating system, hardware and software

• Installed Anti-Virus Protected, Lotus Notes email software, MS office 2003 package





Gallaudet University Washington, DC 9/01 – 4/03

Staff Residential Assistant



• Provided for front desk coverage, sign-in / sign out logs by visitors, wrote report log daily, inventory key

• Managed front office in residence hall, resident inventory, and inventory control of supplies

• Monitored student safety and security of University residence halls by monitoring access to the buildings

• Maintained communication among residents, Campus Life, and Safety Security during emergencies





Technical System Services Washington, DC 7/00 – 2/01

User Support Technician



• Provided technical assistance to faculty/staff/student of over 400 users for PC related services

• Improved software upgrade standards for over 300 users, diagnosed system hardware, and operating system

• Repaired and developed hardware and software standards, and monitored HEAT helpdesk software

• Set-up Altiris server and users, requested HEAT tracking system, network printing. PC to PC service.

• Provided technical support for Windows 95/98/2000/NT environment; MS Office package, desktops and laptops



















Information Technology Services Washington, DC 12/98 – 01/00

Network Specialist



• Installed network cable, testing network, set-up router, Cisco switches, RJ-45, RJ-11, Fiber Optics, and SMTP

• Performed network troubleshooting to isolate and diagnose common network problems

• Upgraded network hardware and software components, network printing, created IP address weekly

• Designed install over 80 cabling networks for every classroom, residential building, and completed project

• Set-up and maintained basic network operations, including assembly of network hardware and provided assistance to the network administrator









EDUCATION



BS in Computer Information Science Gallaudet University Washington, DC May 2000