Over 5 years exp Information Technology
Las Vegas, NV • 09/14/2007
SUMMARY OF QUALIFICATIONS
• Over five years experience in analyst resolve issue.
• Expert in technology and business environment
• Highly effective in performing challenging tasks and research
PROFESSIONAL EXPERIENCE
Manpower Las Vegas, NV Contract 8/05-9/05
IT Specialist
• Performed set up computers, printer cable network, and testing credit card machine
• Provided installed over 100 computers, three classrooms for Washington Mutual Bank
• Set up telephone, customized configuration Windows XP
• Installed software packages, Cisco Switches and RJ-45
Department of the Treasury Hyattsville, MD 4/03 – 4/04
Information Technology Specialist
• Administered LAN support for over 50 users, research vendors, installed hardware and software.
• Created accounts, implemented user rights, LDAP service, installed and configured WindowXP/2000
• Developed archive for HEAT system weekly, wrote log weekly, analyzing record system.
• Assisted technical HEAT ticket, upgraded operating system, hardware and software
• Installed Anti-Virus Protected, Lotus Notes email software, MS office 2003 package
Gallaudet University Washington, DC 9/01 – 4/03
Staff Residential Assistant
• Provided for front desk coverage, sign-in / sign out logs by visitors, wrote report log daily, inventory key
• Managed front office in residence hall, resident inventory, and inventory control of supplies
• Monitored student safety and security of University residence halls by monitoring access to the buildings
• Maintained communication among residents, Campus Life, and Safety Security during emergencies
Technical System Services Washington, DC 7/00 – 2/01
User Support Technician
• Provided technical assistance to faculty/staff/student of over 400 users for PC related services
• Improved software upgrade standards for over 300 users, diagnosed system hardware, and operating system
• Repaired and developed hardware and software standards, and monitored HEAT helpdesk software
• Set-up Altiris server and users, requested HEAT tracking system, network printing. PC to PC service.
• Provided technical support for Windows 95/98/2000/NT environment; MS Office package, desktops and laptops
Information Technology Services Washington, DC 12/98 – 01/00
Network Specialist
• Installed network cable, testing network, set-up router, Cisco switches, RJ-45, RJ-11, Fiber Optics, and SMTP
• Performed network troubleshooting to isolate and diagnose common network problems
• Upgraded network hardware and software components, network printing, created IP address weekly
• Designed install over 80 cabling networks for every classroom, residential building, and completed project
• Set-up and maintained basic network operations, including assembly of network hardware and provided assistance to the network administrator
EDUCATION
BS in Computer Information Science Gallaudet University Washington, DC May 2000
Posted by: OhSoHandy User
Located: Las Vegas, NV
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